[Zope] Helpdesk/Call Logging in Plone

[Bakhtiar A Hamid]

On 7/10/05, Adam Acord <aca-list at wattslawfirm.com> wrote:
> I'm looking for ideas on how to implement a call logging/helpdesk
> ticketing system utilizing Plone.  Any ideas?  Before everyone
> responds "try PloneCollector," I'm looking into it.  However, I need
> some ideas, as I'm new to Plone (researched last couple weeks and
> installed yesterday).
> 
> I'm not looking for anything sophisticated, but useful.  I also saw a
> posting on the sf list that mentioned "mailmanager," so I'm looking
> into that, too.

if you;re not tied to plone, and wants only helpdesk/ticketing system,
i'd recommend issue tracker product

it's actively developed, quite mature, silmple enough with many features

iirc, the url is http://www.issuetrackerproduct.com

> 
> Any and all help is greatly appreciated.
> 
> -aa
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